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DEMOSPHERE

Demosphere is the platform Coastal FC uses to help players, parents, and coaches manage soccer activities easily. It has tools for registration, team organization, schedules, payments, and more, all in one place.

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What Demosphere Offers for Coastal FC Members:

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  • Easy Registration: Sign up for teams, programs, and camps quickly and safely.

  • Team Information: See rosters, schedules, and game assignments anytime.

  • Mobile App: Use the Demosphere app to find all the information you need in one place, like schedules and account details.

  • Stay Connected: Send and receive messages with your team or club using the app.

  • Payments: Check and manage your registrations and payments easily.

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Demosphere is simple to use and helps everyone stay updated during the season. It’s a great way to keep everything organized and focus on enjoying the game!

Demosphere Registration Help

HOW TO REGISTER ON DESKTOP

If this is your first time registering, please watch the How to Register in Demosphere video to assist you with this process. New members must create a Household account and then add family members (children) they’d like to register. Only programs that match the birth year of the player will be available in the registration drop down menu.

 

The Registration site will walk you through the registration process, make sure you have your credit card handy and if your child is registering for the first time or is U11 you will be required to upload a copy of a birth certificate or equivalent (passport, nexus) to complete the registration.

HOW TO REGISTER ON MOBILE

Introducing the Demosphere 2.0 mobile app designed to streamline team communication for every player. The app seamlessly integrates with official team rosters and facilitates effective team communications. Parents, players, and team staff can easily access each other's contact information, schedules, and utilize chat features. With automated event reminders and game reschedule notifications, staying updated has never been easier. 

FREQUENTLY ASKED QUESTIONS

  • Waht is the Demosphere Mobile App?
    The Demosphere Mobile app integrates with the official team rosters and facilitates effective team communications. Players, Parents and team staff can easily access each other for communication on schedules , training times and any other team related activity.
  • Where can I find the mobile App?
    The latest version of the Demosphere 2.0 Mobile App is available for Android Google Play Store and the Apple App Store.
  • Can I register via the mobile app?
    Yes, you can register via the Demosphere mobile app. Follow the steps belowH On the home screen, tap the menu icon and select Register. Existing registrations you have previously registered with will display on the screen. Tap on the name of the organization – COASTAL FC, and a new browser window will open on your device. The browser will take you to the registration website for the organization. Select 'Sign in to Begin Registration.' Enter your Demosphere username and password for your account. Proceed to complete the registration process for the organization as necessary. Once complete, a confirmation message will be sent to you verifying your registration for the season
  • How do I delete my Account?
    The Demosphere Mobile app does not support account deletion at this time. To request the removal of your Demosphere account, please first contact csteer@coastalfc.ca to ensure that all outstanding refunds or account balances are settled.
  • How do I navigate the App?
    The Demsophere 2.0 App is easy to navigate. Check out the Getting Started Guide for Parents / Players Below: ,
  • How do I add a Member to our Household?
    Navigate to your My Account on the home screen by either tapping on the menu icon in the top right > Account or tapping the Account icon in the lower right. On the MyAccount view tap on your household name. On the My Household view tap on Add Member Enter profile information for the new household member. The first and last name at minimum is required for adding a new household member. Tap save once complete. For tutorial view clickHERE
  • How do I find my child't team on the mobile app?
    In order to view a team that you are affiliated with, permissions to view the team must first be turned on by a Coastal FC administrator. Once access is granted, you will see your team on the Mobile App home screen or via the “My Teams” view. This view can be accessed using the top-level menu or on the app footer.
  • How do I view training & games or other events for my child's team?
    You can see you team events in multiple locations such as: · On the home screen under My daily events · When viewing the team, team specific events will be found on the Home Team and team calendar. · You can view all events on My Calendar.
  • How do I grant access for another Parent/Guardian to view the team information?
    If you have admin privileges within your household, you can add a new member (parent/guardian/grandparent/babysitter) to your household by navigating to: MY ACCOUNT using the links in the footer or top menu of any screen From the MY ACCOUNT view, click on the name of your household and select the ADD MEMBER option. If you need this member to have access to your child’s team for event and communication access, they must be designated as a Household Admin. Once a new member is added, your new household member will receive an email and must verify their account and set up a password before access can be granted. If you feel you should have Household Admin privileges and do not, or need another member removed from your household, contact csteer@coastlfc.ca for assistance.
  • How do I RSVP to Calendar Events?
    To RSVP to Demosphere calendar events, please view the tutorial HERE. If you are NOT able to RSVP to availability: Make sure your child is not assigned as the admin for the account , this will inhibit your access to RSVP. Once you remove their admin status, you will be able to RSVP.
  • Coaches: How to create a event on the calendar for your team?
    To create calendar events in the Demosphere calendar events, please view the tutorial HERE.
  • Coaches: How to send reminders to your team?
    To send a 24-hour reminder to your team in the Demosphere App , please view the tutorial HERE.
  • Do you still have questions?
    If your questions haven’t been addressed in the FAQ, feel free to reach out to our Registrar Manager, Carina Steer, at csteer@coastalfc.ca for assistance.
  • When does Fall Registration Open?
    The 2024/2025 Fall/Winter Registration will open on April 15th at 6:00AM PT.
  • When does the Fall Season start?
    o The Fall/Winter season runs from September to March, with a break from mid-December through to early-January. Dates are posted on the website for each program. o Games are played rain or shine. o Games are usually played on Saturdays for boys and Sundays for girls . On rare occasions, there could be some games scheduled during the week. o Youth players can generally expect to travel for games outside of Surrey/White Rock.
  • How do I register my child for the Fall Season?
    Our club uses an online program called Demosphere. On Coastal FC Website Go to "Youth Programs" Select "Fall/Winter Programs" on the website and select your desired program. Select your child’s age group and then the registration button. If you are new to Coastal FC click HERE for registration help.
  • How much are the Fall Registration Fees?
    All program fees can be found on the website within the Youth program drop-down site. All programs fees include the $100.00 refundable volunteer Bond, $35.00 Capital fee.
  • Is payment required for a waitlisted registration?
    Yes, we do accept payment for waitlisted players . If you are not placed you will be fully refunded.
  • Can I pay my registration fee by cheque?
    Coastal FC only accepts Mastercard and Visa.
  • What is the BC Soccer Fee?
    BC Soccer provides coverage to full member associations (Youth District and Adult Leagues) their affiliate clubs / teams and the registered players/participants within them via our insurance provider All Sport Insurance and the broker which is SBC Insurance.
  • What is the difference between Fall Soccer & Coastal FC Academy Programs?
    Fall/Winter Season Soccer, are league (games) played and practice once a week with a team throughout the duration of a season. The Coastal FC Academy are specifically geared to individual skill development in a group setting where members of the training group are at a similar level to one another. The groups may include players of their own age, younger or older age, and from within their own regular season team or not. Academies are coached by Licensed Professional Coaches highly skilled to provide an exceptional, professionally led training environment leading to a player's growth in their own skill level and confidence that translates into other areas of their team play.
  • Are there League games on Thanksgiving Weekend?
    There are no league games Thanksgiving or Family Day long weekends. There are (optional) tournaments teams can participate in if they wish depending on their level of play and age.
  • What equipment odes my child need?
    Soccer cleats and a pair of shin guards are required for all programs unless otherwise noted. Fall registration fees include club jersey, shorts and socks dependant on programs. All players keep their jerseys at the end of the season. Coastal FC has an online store to purchase additional pairs of socks, additional shorts and other Coastal FC player wear and fan wear. Click HERE to purchase.
  • When are evaluations for Rep Teams?
    Youth evaluations occur all year round. Player selections and teams will continue to be formed using a season-long evaluation and scouting process. U8-U10 Prospects - Player Evaluation U11-U13 - Development - Player Evaluation U14-U18 Rep Player - Request for Evaluation
  • When will I know if I am/ my child is accepted on a team?
    A coach will contact you with all the team details. If you have not been contacted by the start of the season please contact your age group program managers. (Lindsay Zygarliski U5-U7 | Shelley Chin U8-U18)
  • How can I apply for Financial Assistance?
    Coastal FC does have a Financial application plan and you must contact our Registrar at csteer@coastalfc.ca for your Financial application form. Other options for financial assistance are: Kidsport: http://www.kidsportcanada.ca/british-columbia/surrey-white-rock/ Jumpstart: https://jumpstart.canadiantire.ca/ Athletics for Kids: https://www.a4k.ca/apply_now If you are applying for financial assistance (e.g. KidSport, Jumpstart, etc.), the application is your responsibility and not the responsibility of Coastal FC . Along with your CFC application form you must and provide a copy of your application for funding before the registration deadlines. Once received, the Registrar will plan with you for online registration.
  • I forgot my Demosphere Password, How Do I find it?
    Go to “Forgot Password” on your account You will receive email to reset your password.
  • How do I change my phone number or email address on my Child's Demosphere profile?
    If you need to update you Demosphere profile a new phone number , address and/or photo outside of the normal registration process, please follow these steps: 1. Login to your account 2.Click the blue "Manage Profile" button under "My profile Information" 3. This will navigate you to where households and members are managed. 4.Click to “Edit” the member’s profile details, you can change your details at this point. 5. Click save
  • If my child played last year do I still need to create a Demosphere account?
    No, use your email address to open the registration link.
  • What is the Refund & Collections Policy?
    A written notification directly to the Registrar ( csteer@coastalfc.ca ) by email is required for any refund. An administration fee charge of $50.00 will be applied to all cancellations up until August 15th. There will be no refunds after August 15th, unless accompanied by a medical note, stating that the player is medically unable to participate for the soccer season. You can find more information on our Refund Policy HERE.
  • What is a Volunteer Bond?
    The Volunteer Bond is a $100.00 refundable fee paid by all members at the time of Fall registration ONLY. A credit (Volunteer Voucher) towards the bond is earned when a member volunteers a minimum of 4 hours per child during the Fall or Spring season. Voucher codes can only be used for the season they were intended for. EXAMPLE: If you volunteered during the Fall 2023/2024, you will be able to utilize a volunteer voucher for the Fall 2023/2024 season. You are not permitted to use a code given during the 2020/2021 for the 2022/2023 season.
  • How do I get my Volunteer Code for the Fall?
    Volunteer codes will be sent out to all volunteers prior to the fall registration opening. If you didn’t get a code prior to the star of registration please contact csteer@coatalfc.ca
  • Can I get my Volunteer Bond Returned?
    Volunteer fees are refunded through a credit code upon completion of 4 or more hours of volunteering after paying the Bond/Fee; however, codes are withheld from team staff lacking valid CRC or Respect in Sport certification, and bonds remain unreimbursed if no volunteering occurred during the playing season. Click HERE for more information regarding the Volunteer Bonds.
  • Do All Volunteers Need a criminal record check?
    Yes, all volunteers need a criminal record check. All volunteers must also be registered as a staff member with the club, so we can track your hours.
  • Where Do I get a Criminal Record Check?
    Follow the instructions on the link below using the Coastal FC direct link: Online Link: http://admin.coastalfc.ca/eCRC/eCRC_redirect.php If a volunteer access code is required: Coastal FC Volunteer Access code: 46B79P5PJA
  • When does Spring Team Registration Open?
    Spring team registration opens January 15th
  • How do I register for Spring Programs?
    Using the online link available HERE from the website. Select “Spring Recreational Soccer League” from the dropdown menu. New-to-CFC families must create a Household account to begin registration. This includes the requirement to upload a copy of player’s birth certificate. The account is not considered in good standing without this information as it is required for the District, BC Soccer and insurance purposes.
  • If my child played last year, do I still need to create an account?
    No, you just need your email address to log into your household account.
  • Is payment required for a waitlisted registration?
    Yes, we do accept payment for waitlisted players . If you are not placed you will be fully refunded.
  • How much are the Spring Registration Fees?
    All the fees are available on the website under youth programs/ spring programs.
  • What is the "New Player Fee"?
    The new player fee is for those players that did not play in the past 2023 fall team season, and are considered new players . The fee is a combination or your child’s BC soccer Fee, District league fee and Facility fee.
  • Do I need to send a copy of my child's birth certificate?
    If your child is new to Coastal FC you can either upload the document during the registration process or submit a copy of their Birth certificate to csteer@coastalfc.ca
  • How can I apply for Financial Assistance?
    Coastal FC does have a Financial application plan and you must contact our Registrar at csteer@coastalfc.ca for your Financial application form. Other options for financial assistance are: Kidsport: http://www.kidsportcanada.ca/british-columbia/surrey-white-rock/ Jumpstart: https://jumpstart.canadiantire.ca/ Athletics for Kids: https://www.a4k.ca/apply_now If you are applying for financial assistance (e.g. KidSport, Jumpstart, etc.), the application is your responsibility and not the responsibility of Coastal FC . Along with your CFC application form you must and provide a copy of your application for funding before the registration deadlines. Once received, the Registrar will plan with you for online registration.
  • When will I know if my child is accepted on a team?
    A coach/team manager will contact you with all the team details. If you have not been contacted by the start of the season please contact your age group program managers. (Lindsay Zygarliski U5-U7 | Shelley Chin U8-U18)
  • How do I know what team my child is on?
    Placement on teams is done on a "first received, first placed" basis. We attempt to place children based on requests, but this is not guaranteed. Coaches will contact players with the practice schedule and other details once teams have been formed in March. Placement on a CFC team is subject to full payment and registration being completed through Demosphere. Age group coordinators do not have the information on times and days of practice or games as these are dictated by the City of Surrey and final team scheduling.
  • I forgot my Demosphere account password, how do I find it?
    Click “forgot Password” on the login page of the registration link.
  • Can I pay my registration fees by cheque?
    No, Coastal FC only accepts Mastercard and Visa.
  • What is the Refund & Collections Policy?
    A written notification directly to the Registrar ( csteer@coastalfc.ca ) by email is required for any refund. An administration fee charge of $50.00 will be applied to all cancellations up until March 15th. There will be no refunds after March 15th, unless accompanied by a medical note, stating that the player is medically unable to participate for the soccer season. You can find more information on our Refund Policy HERE.
  • Do I get a volunteer credit for the Spring registration?
    No volunteer credits are given for spring registration. Volunteers will be given credit for Fall Registration in April. Eligible Volunteers will be receive the code.
  • Do all Volunteers need a criminal record check?
    Yes, all volunteers require a criminal record check.
  • Where do I get a Criminal Record Check?
    Follow the instructions on the link below using the Coastal FC direct link: Online Link: https://justice.gov.bc.ca/criminalrecordcheck If a volunteer access code is required: Coastal FC Volunteer Access code: 46B79P5PJA
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